Contact support
How to reach OmniLead support, what to include so we can help on the first reply, and where to report security and privacy issues.
People who build OmniLead answer support. Before you write, a quick search of these docs often gets you the answer faster: press ⌘ K (or Ctrl K) and type your question. If that doesn't solve it, we're glad to help.
Contact us from the app
The fastest way is from inside OmniLead, because the message includes your workspace and the page you're on.
Open help
Click the ? button in the top bar.
Check the suggested articles
The panel lists articles for the page you're on. One of them may already answer your question.
Write to us
Click Contact support, describe the problem and click Send message.
You'll get a copy by email, and our reply comes to your email address.
Contact us by email
Write to support@omni.cloudgens.net from the email address you use to sign in, so we can find your account.
What to include
A good first message saves a round of questions:
- What you were trying to do, and what happened instead.
- The exact error message. Copy the text or take a screenshot.
- Where it happened: the page, the sequence or list name, or the lead.
- When it happened, with your timezone.
- For mailbox problems: the provider (Gmail, Microsoft 365, other) and the result of Test connection. Never send us your password.
- For credit questions: the ledger entry from Settings → Billing → Credit history.
- For API problems: the endpoint, the status code, the error
codeand theRequest-Idresponse header. Never send us a live API key; if you shared one by mistake, revoke it.
When to expect a reply
We answer every message, usually within one business day, Monday to Friday. Problems that stop you sending, or billing errors, go to the front of the queue.
For anything urgent about sending, such as a sequence you need to stop right now, don't wait for us: pause the sequence yourself from Sequences, or pause the mailbox in Settings → Mailboxes.
Security and privacy
- Security vulnerabilities: email security@omni.cloudgens.net. Please don't include details in the general support channel. See Responsible disclosure.
- Privacy questions and data requests about OmniLead's own data: email privacy@omni.cloudgens.net, or use the opt-out portal to remove a person from OmniLead.
- Abuse: if you receive unwanted email sent through OmniLead, forward it to support@omni.cloudgens.net with the subject "Abuse". We investigate every report under our Acceptable Use Policy.
Feature requests and feedback
Tell us what's missing or what got in your way. Open Help & Docs in the app and click Send feedback (it includes the page you're on), use Contact support, or use the Was this helpful? buttons at the bottom of any docs page. We read every message, and shipped changes are announced in the changelog.