Troubleshooting

Fixes for connection errors, bounces, imports and billing problems.

• Fix a mailbox that won't connectWhat each Test connection error means and how to fix it, including app passwords for Gmail and Microsoft accounts.5 min
• Fix emails going to spamFind out why your outreach lands in spam and fix it, from DNS authentication to volume, content and bounces.4 min
• Find out why credits were chargedTrace every change in your credit balance through the ledger, and the common reasons a balance drops more than expected.3 min
• Fix CSV import errorsWhat each import error code means, which rows it affects, and how to fix the file and import again.4 min
• Contact supportHow to reach OmniLead support, what to include so we can help on the first reply, and where to report security and privacy issues.2 min